ITU Learning (IT University) - (Axelos/EXIN) ITIL Service Operation (SO) Training Size: 20.70 GB Type: eLearning
This is one of the ITIL Intermediate exams/track paths. Those of you who are trying to fulfill courses to accomplish the ITIL Expert certification know all too well about the exams required to achieve this.
Trainer for this one is David Bigger. I've never had him as an instructor before, so I can't comment on him, but other instructors for ITU Learning have been quite good in the past.
ITIL Service Operation (SO) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.
Browse the course syllabus for a full module by module breakdown of what's included.